PRIVACY POLICY​

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Resource Management Services
Effective Date: March 12, 2026

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Resource Management Services is committed to protecting the privacy and confidentiality of the individuals we serve. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services or visit our website.

 

Information We Collect

We collect personal information, which may include, but is not limited to: your name, address, telephone number, email address, date of birth, emergency contact details, insurance information, medical and mental health history, as well as records of treatment and service notes. This data may be obtained when you request services, complete intake forms, communicate with our staff, access our website, or participate in treatment programs. Please note that we do not collect medical or credit card information through our website. Forms on our site may request your contact information (such as your name, address, telephone number, or email address) so that you can obtain support or further information. We receive and retain any information you provide via our Site, or through other means such as email or telephone. Providing personal information is not required for general use of our Site. This Site and our Services may contain links to other websites. Unfortunately, we are not responsible for the privacy practices or the content of such sites.

 

Why we collect your information

We use your information to deliver mental health services, create treatment plans, coordinate care, handle insurance or payments, manage appointments, enhance our services, and meet legal requirements.

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Confidentiality and HIPAA Compliance

Resource Management Services is committed to maintaining the confidentiality of all client information in strict accordance with the Health Insurance Portability and Accountability Act (HIPAA) and all relevant federal and state regulations.

Protected health information (PHI) will only be disclosed under the following circumstances:

• With written authorization from the client, for purposes of treatment, payment, or healthcare operations.

• When disclosure is mandated by law, such as through court orders or required reporting.

• When disclosure is necessary to prevent serious harm to the client or others.

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Keeping your information secure

The security of your personal information is very important to us, and we are committed to protecting the information we collect. We implement administrative, technical, and physical safeguards designed to protect your personal and health information from unauthorized access, disclosure, alteration, or destruction.

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Your Privacy Rights

You may request access to your records, corrections to errors, limits on uses of your information, confidential communications, and a copy of our privacy notice. A request must be submitted in writing to our office.

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Website Data Collection

Upon visiting our website, certain information may be automatically gathered, including:

• IP address

• Browser type

• Device information

• Pages visited

This data is utilized to enhance the quality of our website and services.

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Third-Party Services

We use secure third-party platforms for scheduling, communication, and billing. These providers must protect your information and keep it confidential.

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Children's Privacy

We are committed to protecting children's online privacy. As required by COPPA, we do not knowingly collect personal information from children under 13 without parental consent. Before sharing any such information, children under 13 must provide a completed Parental Consent Form from a parent or legal guardian. We only collect minors' personal data with parental or guardian consent, unless otherwise permitted by law.

 

SMS and Mobile Information Privacy

When you give your mobile phone number and agree to receive texts from Resource Management Services, your number will only be used for things like appointment reminders, scheduling updates, and important notices.

Your mobile information will not be given to third parties or affiliates for marketing or promotional reasons. Text messaging opt-in data and consent will also not be shared with any third parties.

By opting in to receive SMS (text) messages from Resource Management Services, you agree to the following SMS terms and conditions.

 

Consent to Receive SMS Messages

By providing your mobile phone number and opting in, you consent to receive text messages from Resource Management Services. These messages may include:

• Appointment notifications

• Submission of required documentation

• Important communications regarding services and availability

Message frequency may vary depending on your interaction with our services.

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​Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier and service plan. Resource Management Services is not responsible for any charges incurred by your mobile provider.

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​Opting Out

You may opt out of receiving SMS messages at any time by replying:

STOP

After sending STOP, you will receive an SMS message and will no longer receive SMS messages from Resource Management Services unless you opt in again.

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Help and Support

For assistance, reply: HELP

or contact Resource Management Services directly at:

Phone: 337-437-4014
Email: rms.administrative@rmslouisiana.com

 

Privacy

Your phone number and personal information will be managed in accordance with the Resource Management Services Privacy Policy. We will not sell, rent, or share your phone number with third parties for marketing purposes.

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​Supported Carriers

SMS services may not be available on all mobile carriers. Resource Management Services is not responsible for delayed or undelivered messages.

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​Updates to SMS Terms

Resource Management Services reserves the right to update or modify these SMS Terms and Conditions at any time. Changes will be effective when posted.

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Changes to the Policy

Resource Management Services reserves the right to modify or amend this Policy at any time. Your continued use of our sites after we post any changes to this Policy on our site will constitute your acceptance of those changes, so please check the Policy periodically for updates. We will post the updated notice on the Website and update the notice's effective date.

Last reviewed date: March 12, 2026. Changes to this Policy will not affect our use of previously provided personal information.

 

Terms and Conditions of Use

Your use of this site is subject to certain Terms of Use.

 

Contact Information

If you have any questions, comments, or concerns about our Privacy Policy, SMS Terms and Conditions or Terms of Use, you can reach us by phone at 337-437-4014, by email at rms.administrative@rmslouisiana.com, or by mail at:

Resource Management Services

184 Williamsburg St.

Lake Charles, LA 70605